Our Refund Policy
Simple, like everything else we do.
Here's the Deal
Every video we create is custom. It's not a template you can return. It's hours of human creativity, computational power, and strategic thinking designed specifically for your brand.
What We Guarantee Instead:
Revisions Included
We'll be sure to hit the right note for you.
Strategic Pivot Rights
Brief not working? We'll completely change direction. No extra charge.
Kill Fee Option
Realize video isn't right for your campaign? Pay 50% and walk away. We keep the rights, you keep your dignity.
The Fine Print That Actually Matters:
For subscription clients: Cancel anytime, no penalties
We own raw AI assets, you own final deliverables
No refunds for "my boss didn't like it" (get buy-in first)
Why This Works:
In 2 years, we've had exactly 3 refund requests. All three became long-term clients after we fixed their actual problem (hint: it wasn't the video).
Still Worried?
Start with our Quick Hit package. £1.5K. Low risk, high reward.
If we can't blow your mind with one video, we'll personally recommend a competitor.